Careers
Teller
Processes banking transactions for customers by cashing checks, accepting deposits and loan payments. Follows banking guidelines in processing transactions and assures accuracy of work performed.
Balances cash drawer several times a day with a final balance and paperwork processed at closing.
Record on a daily basis any cash transactions $3000 and above on the Suspect List.
Completes Currency Transaction Reports when required by regulation.
Prepares and scans work on Branch Capture machine.
Issues cash advances for customers. Batch and transmit data at closing.
May perform vault teller duties in a backup capacity as needed.
Functions as a team member and realizes all members of the team are vital to its success.
Shows appreciation for customers and takes advantage of opportunities to build banking relationships.
Determines and refers lending and investment customers to the appropriate Loan Officer or investment personnel when those banking products may serve their needs.
Performs other duties as required.
BASIC FUNCTION
Provides the highest quality of customer service available through the accurate receiving, processing and balancing of customer transactions. Builds relationships with customers and shows appreciation for their business. Sells specific banking products that have been determined to serve the customer best. Maintains professional behavior under stressful conditions.
GENERAL QUALIFICATIONS
Knowledge: Must be a high school graduate or equivalent with additional courses in business or banking preferred. A working knowledge of teller procedures, balancing and cash handling is preferred. Additional knowledge in accounting, banking and finance would be helpful. Must have a general knowledge of basic mathematical calculations and techniques.
Experience: Previous experience in a customer service environment with a minimum of six months cash handling experience is desired.
Skills: Should have excellent cash handling and balancing skills. Excellent customer service and communication skills are essential to satisfy customer needs. Good judgement is necessary in decision making. Manual dexterity is important as is proficiency with a computer and keyboard.
Physical Demands/Work Environment: Vision, hearing, speech, visual concentration and dexterity are necessary. May be required to lift 10 pounds.
Mental Demands: Must have the ability to listen, reason, think, concentrate and interact with others. The ability to exercise self-control and work under stressful conditions is necessary, particularly in customer and employee situations. Must be able to work under pressure, make quick decisions and meet deadlines.
Customer Service Representative
Opens, closes, and maintains deposit accounts by following established banking procedures after determining the best product for the customer. Accurately enters information to maintain banking records.
Determines and refers lending and investment customers to the appropriate Loan Officer or investment personnel when those banking products will best serve their needs.
Places, releases, and inputs deposit account holds and stop payments on customer accounts according to regulatory and Bank guidelines.
Assists customers with opening and closing safe deposit boxes. Assures the boxed are maintained appropriately.
Performs and follows guidelines concerning wire and phone transfers when requested by the customer.
Handles online banking questions and password resets.
Processes Instant Issue debit cards and maintains stock and supplies.
Issues and explains the uses and benefits of ATM cards and Visa check cards. Accurately processes information into the banking system. Follows Bank processes concerning fraudulent and closed ATM and Visa check cards.
Answers, investigates and resolves questions that customers may have concerning their accounts.
Orders account products for customers and assures orders received are correct.
Creates transfers of money from one account to another as directed by customer. Stops any transfers as requested by customer.
Functions as a team player and realizes all members of the team are vital to its success.
Delivers excellent customer service. Shows appreciation for customers and takes advantage of opportunities to build banking relationships.
Performs other duties as required.
BASIC FUNCTION
Professionally greet customers in a friendly manner. Discusses bank options to determine the customers’ individual needs and offers the banking products that meet those requirements. Assures work is complete and accurate in order to maintain the quality of transactions in accordance with regulatory guidelines and Bank policies.
GENERAL QUALIFICATIONS
Knowledge: Must be a high school graduate or equivalent with additional courses in business or banking preferred. A thorough understanding of banking services, products and operations is preferred. Sales knowledge would enhance the ability to bring new business to the bank.
Experience: Previous banking experience is preferred along with previous customer service and sales experience. Teller and balancing experience would prove valuable in decision making concerning new accounts and problems that may arise.
Skills: Excellent customer service and communication skills are essential to satisfy customer needs. Good judgement is necessary in decision making. Must possess computer and keyboard skills. Accounting skills would be helpful.
Physical Demands/Work Environment: Vision, hearing, speech, visual concentration and dexterity are necessary. May be required to lift 10 pounds.
Mental Demands: Must have the ability to listen, reason, think, concentrate and interact with others. The ability to exercise self-control and work under stressful conditions is necessary, particularly in customer and employee situations. Must be able to work under pressure, make quick decisions and meet deadlines.
Receptionist
Greet customers and visitors in a professional and friendly manner. Direct individuals to the appropriate department or person as needed.
Answer the phone. Forwards calls to the appropriate individual and maintains telephone information.
Answer customers’ questions or directs them to the correct person to discuss the question.
Assists CSRs with mailings, customers, check orders, and other miscellaneous needs.
Order branch supplies as needed and keep inventory of what is in stock.
Manage the security doors to be sure that bank rules are being adhered to for the safety of the employees and customers.
Additional responsibilities
Function as a team and realizes all members of the team are vital to its success.
Shows appreciation for customers and takes advantage of opportunities to build banking relationships.
Performs other duties as required.
Basic Function
Welcomes customers and visitors to FNBSC in a friendly and professional manner and directs them to the appropriate person or department as needed. Answers the phone in the same customer-friendly manner. Performs designation administrative work that includes mailing, filing, reconciling, and copying. Provides excellent customer service in designated job duties.
FNBSC Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid federal holidays
Paid vacation time
Sick Time
Current Open Positions
All interested candidates should submit their Resume including Salary expectations to Human Resource Officer Judy Mitchum @ jmmitchum@fnbsc.com
* The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.